Terms & Conditions – Complete Guide to Using the Winner Platform

By using winner's website and mobile app, you confirm that you agree to abide by all the rules set out in these Terms & Conditions. This document constitutes a legally binding agreement between the entity operating winner-app.com and its members.

Winner operates a world-class online gaming platform for users in Bangladesh. Please read the following terms carefully before accessing or using the platform — especially the sections on age restrictions, account rules, and financial transactions.

These Terms & Conditions are available in both Bengali and English. In the event of any discrepancy between the two versions, the Bengali version shall prevail. winner reserves the right to amend these Terms & Conditions at any time and will notify members of any changes.

To open an account on winner, you must meet the following basic requirements. These are mandatory with no exceptions.

• You must be 18 years of age or older. winner reserves the right to immediately close any account found to belong to a minor.
• Each person may hold only one account. If multiple accounts are found, all of them will be closed and the funds held may be forfeited.
• The name, date of birth, and mobile number provided at registration must be accurate. Incorrect information will cause issues during KYC verification later.
• Your account password and login credentials must be kept completely confidential. winner is not responsible for any issues arising from sharing this information with others.
• Creating an account on behalf of someone else or acting as a proxy is strictly prohibited.
• Residents of regions restricted by winner are not eligible to open an account.

The information you provide when registering at winner is kept strictly confidential. winner may request additional documents for verification at any time — particularly before processing a withdrawal.

It's important to have a clear understanding of winner's financial transaction policies to avoid any unexpected situations.

• For deposits, only use a mobile banking or bank account registered in your own name. Deposits made from someone else's account may not be accepted.
• KYC verification is mandatory for your first withdrawal. Complete the process by uploading your NID and a selfie.
• If wagering requirements have not been met at the time of withdrawal, the bonus balance cannot be withdrawn. Only your cash balance is withdrawable.
• winner reserves the right to hold suspicious transactions. Additional documentation may be requested in such cases.
• The daily maximum withdrawal limit is determined by account tier. VIP members are entitled to higher limits.

Winner's bonus program is designed to give members real value — but it's important to understand the terms before claiming any bonus. winner always clearly outlines the conditions for each bonus.

Claiming any bonus on winner means you accept the specific terms attached to that bonus. Bonus balance cannot be withdrawn until all wagering requirements have been met.

• Every bonus has a set expiry date. Any unused bonus will be automatically cancelled once it expires.
• Wagering requirements must be met before withdrawing winnings earned from bonuses. Requirements vary by bonus — typically ranging from 5x to 20x.
• Not all games are eligible for bonus play. Whether a bonus can be used on a specific game is stated in that bonus's details.
• winner does not take responsibility for awarding bonuses to multiple accounts belonging to the same person. Any bonus claims made from the same IP address or device will be subject to verification.
• If winner suspects bonus abuse or manipulation, it reserves the right to cancel the bonus without being obligated to provide an explanation.
• winner may launch, modify, or discontinue any promotion at any time. The terms of a bonus already claimed will not be changed retroactively.

Every game at winner is conducted fairly and transparently. The RNG (Random Number Generator) system is regularly audited by an independent third party to ensure all outcomes are entirely random and cannot be influenced by anyone.

• If a technical issue occurs during a game, winner will settle the bet according to its established policy. Bets on incomplete games are generally refunded.
• In Live Casino, the dealer's decision is final. In the event of any technical discrepancy, winner's review team will make the final determination.
• If a cricket match or any other Sports Betting event is cancelled, winner will settle bets according to its specific rules. Cancelled match bets are generally refunded.
• If odds are found to be erroneous, winner may void the affected bets. Winnings from bets placed on clearly incorrect odds may not be paid out.
• Various games at winner are subject to maximum payout limits. For large wins, including jackpots, winner reserves the right to pay out winnings in installments.

Winner believes fair play is the best play. If you have any doubts about the outcome of a game, contact winner's support team — they will review the game logs and provide a clear explanation.

Certain activities are strictly prohibited at winner. Engaging in them will result in account closure and may lead to legal action if necessary.

• Using the winner platform to launder money or process illegal funds.
• Using software, bots, or any other automated means to manipulate games or the betting system.
• Creating multiple accounts or coordinating with others to exploit bonus terms.
• Attempting to hack any of winner's systems or probing for security vulnerabilities.
• Deceiving, threatening, or harassing other members.
• Managing an account on behalf of a minor, or allowing a minor to access gaming.
• Using winner's intellectual property, logo, or brand name without authorization.

Winner reserves the right to temporarily suspend or permanently close a member's account under certain circumstances. This typically occurs for the following reasons.

• Withdrawals are not permitted until KYC verification is complete, and the account may be restricted after a certain period if verification remains outstanding.
• If false or inaccurate information is provided during registration, the account will be closed immediately upon verification.
• If prohibited activity is detected, winner may temporarily freeze the account pending an investigation.
• Members may request account closure at any time. winner will process any outstanding balance before closing the account.
• After an extended period of inactivity, winner may log out of your account for security purposes.

Even after an account is closed, winner remains responsible for paying out any valid balance — unless forfeiture conditions apply due to prohibited activity.

Winner believes gaming should be fun, not stressful. winner's responsible gaming policy is built to protect its members and stands as one of the most important pillars of the platform.

• Any member can set daily, weekly, or monthly deposit limits on their winner account. This can be done directly from the account settings.
• If you need a break, you can request a cooling-off period of 7, 14, or 30 days. You will not be able to log in during this time.
• Once a self-exclusion request is submitted, winner will not reopen the account before the specified period ends.
• winner supports parental control tools to help protect users under the age of 18.
• For help with gaming-related concerns, winner's support team can refer members to professional resources.

For more information, visit winner's Responsible Gaming page.

If you have a complaint about any winner service or transaction, following the proper process ensures a faster resolution. winner takes every complaint seriously.

• As a first step, reach out to winner via live chat or email with full details. You can typically expect an initial response within 24 hours.
• For complex matters, winner's management team will investigate and respond within 3–5 business days.
• Including relevant screenshots, transaction IDs, or the date and time of the incident with your complaint will help resolve it faster.
• If a member is not satisfied with winner's decision, they may escalate the matter to the relevant licensing authority.

Winner may update these Terms & Conditions, in part or in full, at any time. Members will be notified of any changes via email, SMS, or platform notification.

Continuing to use the winner platform after any changes to the terms will be considered acceptance of the updated terms. If you do not agree with the new terms, please stop using your winner account and withdraw your balance.

The latest version of winner's terms is always available on this page — previous versions no longer apply. winner regularly reviews and updates the terms as needed to ensure members remain protected.