Gaming at winner is about fun, not stress. We want you to stay in control at all times. From deposit limits and self-exclusion to finding support — everything you need for responsible gaming, explained clearly.
You stay in full control — every tool winner offers is right at your fingertips.
Set your own daily, weekly, or monthly deposit limit. Once configured, winner will automatically prevent any deposits beyond that amount.
Need a short break? Choose a cooling-off period of 7, 14, or 30 days. You won't be able to log in to your account during this time.
For long-term breaks, use Self-Exclusion. Your account cannot be reopened before the chosen period ends.
Decide in advance how much you're willing to lose in a single session. winner will send you an automatic alert when you reach that limit.
Every account on winner has its age verified through KYC. Minors are strictly prohibited from accessing the platform, and there are no exceptions to this verification.
If you have any concerns about your gaming, winner's support team will help you with complete confidentiality and no questions asked.
Responsible gaming at winner means treating gaming as a limited form of entertainment — where you are always in control of how much time you spend, how much money you wager, and when you take a break.
Online gaming is a new experience for many people in Bangladesh. Some start out caught up in the excitement of a cricket match or the fun of slots — that's completely normal. But when gaming shifts from pure enjoyment to chasing losses, that's when it becomes a concern.
Winner wants every member to enjoy gaming — without it ever becoming a source of financial strain, relationship stress, or mental pressure. That's why winner has built a set of protective tools from the ground up, all of which you can use on your own terms, at any time.
The core principle of responsible gaming is simple: only play with what you can afford to lose, always keep in mind that winning is never guaranteed, and never let gaming become an obligation.
Signs of a gaming problem don't always appear suddenly. Often they build up gradually, and it can take time before you notice them yourself. Watch out for the signals below — they may apply to you or someone you know.
Winner offers several responsible gaming tools. All of them can be accessed directly from your account settings, or activated immediately by requesting them through winner's Live Chat.
Set daily, weekly, or monthly limits as you prefer. Decreases apply immediately — increases require a 24-hour waiting period.
Set a time limit for how long you play in a single session. Once the time is up, winner will automatically end your session.
Take a break for 7, 14, or 30 days. During this period, you won't receive any promotional messages from winner.
Exclude yourself completely for 6 months or more. Your account cannot be reopened before the period ends.
Set a cap on losses so you can't continue playing after a certain amount is lost — on a per-session or daily basis.
Don't want to receive bonus or promotional messages? You can turn off this option separately on winner.
To use these tools, log in to your winner account and go to "Settings → Responsible Gaming". You can also type "Responsible Gaming" in Live Chat and a support agent will assist you right away.
Winner's deposit limit feature is one of the most effective responsible gaming tools available. Setting your own limit in advance removes the possibility of unexpected overspending.
Log in to your account via the website or mobile app.
Click the profile icon in the top right corner and select "Settings".
Find the "Responsible Gaming" tab within Settings and click on it.
Daily, weekly, or monthly — choose whichever works best for you and enter the amount.
Confirm with OTP or password. Limit decreases take effect immediately; increases take 24 hours to apply.
Self-Exclusion is winner's most powerful responsible gaming tool. By using it, you are personally deciding to take a complete break from all gaming activity on winner for a set period of time.
This tool is for those who feel that gaming is having too great an impact on their life. winner fully respects this decision and acts on it immediately, without question or hesitation.
To request self-exclusion, type "I want self-exclusion" in winner's Live Chat or send us an email. Our support team will complete the process within minutes.
Creating an account or gaming on winner is strictly prohibited for anyone under 18. This isn't just a rule — winner genuinely believes that keeping minors away from gaming is a fundamental part of responsible practice.
You don't have to face a gaming problem alone. winner's support team is always ready to help, and professional assistance is also available.
For immediate support on winner, reach out via Live Chat — available any time, day or night. Just type "Responsible Gaming" or "I need help" and a specialist support agent will be connected with you. Your identity and conversation are never shared with any third party.
Remember — asking for help isn't a weakness, it takes courage. winner is always here for you, not to judge, but to help.
Winner backs responsible gaming not just in words, but in practice. See winner's specific commitments below.
Winner believes a healthy gaming community is its greatest asset. winner will always strive to create a fun, safe, and responsible gaming experience — because your well-being is what winner truly cares about.
Consider these questions — answer them honestly, just for yourself.
Direct answers to some of the most common questions from winner members.
Join winner with all the benefits of responsible gaming. Set your limits, stay in control, and enjoy gaming with complete peace of mind.
18+ only · Play responsibly · winner cares about your well-being